> ## Documentation Index
> Fetch the complete documentation index at: https://www.siya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help and support for SIYA. Contact our support team for assistance with your questions, technical issues, or feature requests.

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope" color="#07C983">
    For technical support, questions, or assistance, please contact us at:

    **Email:** [siyasupport@synergygroup.sg](mailto:siyasupport@synergygroup.sg)

    Our support team is available to help you with:

    * Technical issues and troubleshooting
    * Feature questions and guidance
    * Account and access issues
    * Bug reports and feedback
    * General inquiries
  </Card>

  <Card title="Response Time" icon="clock" color="#000000">
    We aim to respond to all support requests within:

    * **Business Hours:** 24-48 hours
    * **Urgent Issues:** Same day response

    For critical issues affecting your operations, please mark your email as urgent.

    * Use "URGENT" in subject
    * Include detailed issue summary
    * Mention business impact
    * Provide contact details
  </Card>
</CardGroup>

## Getting Help

<AccordionGroup>
  <Accordion title="Before Contacting Support" icon="info-circle" defaultOpen>
    Before reaching out, please check:

    * **Documentation:** Browse our documentation for answers to common questions
    * **FAQ:** Check if your question has been answered in our frequently asked questions
    * **Known Issues:** Review our known issues page for current limitations or bugs

    This helps us provide faster support to everyone!
  </Accordion>

  <Accordion title="What to Include in Your Support Request" icon="clipboard-list">
    To help us assist you quickly, please include:

    * **Description:** Clear description of the issue or question
    * **Steps to Reproduce:** If it's a bug, include steps to reproduce it
    * **Screenshots:** Visual evidence of the issue (if applicable)
    * **Error Messages:** Copy any error messages you're seeing
    * **Environment:** Your browser, operating system, and SIYA version
    * **Account Information:** Your account email (if relevant)
  </Accordion>

  <Accordion title="Feature Requests" icon="lightbulb">
    Have an idea for a new feature or improvement?

    We'd love to hear from you! Send your feature requests to [siyasupport@synergygroup.sg](mailto:siyasupport@synergygroup.sg) with:

    * Description of the feature
    * Use case and benefits
    * Any relevant examples or mockups

    Our product team reviews all feature requests regularly.
  </Accordion>

  <Accordion title="Technical Support" icon="wrench">
    For technical issues, our support team can help with:

    * Installation and setup problems
    * Integration issues
    * Performance problems
    * Data import/export issues
    * API and configuration questions
    * Troubleshooting errors

    Include as much detail as possible about your technical environment.
  </Accordion>
</AccordionGroup>

## Contact Information

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  style={{ 
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>
  <h3 style={{ marginTop: 0, marginBottom: '16px' }}>Support Email</h3>

  <p style={{ fontSize: '18px', marginBottom: '8px' }}>
    <strong>Email:</strong> <a href="mailto:siyasupport@synergygroup.sg" style={{ color: '#07C983' }}>[siyasupport@synergygroup.sg](mailto:siyasupport@synergygroup.sg)</a>
  </p>

  <p style={{ color: '#6b7280', marginBottom: 0 }}>
    We're here to help! Send us an email and we'll get back to you as soon as possible.
  </p>
</div>

## Additional Resources

<CardGroup cols={3}>
  <Card title="Documentation" icon="book" color="#2196F3" href="/home">
    Browse our comprehensive documentation to learn about SIYA features and capabilities.
  </Card>
</CardGroup>